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Version: SaaS

Release Notes Dec 7, 2022

What's New​

This release of Actions Express introduces the following new features, improvements, and changes.

Analytics Dashboard for ROI Information​

An interactive Analytics Dashboard was added that provides knowledge of an organization's cost and time savings when automation is used compared to manual workflow execution.

See the User Guide, section Insight > Analytics for details.

New System Consumption Metrics​

Under the Main Menu > Configuration > License Details > General License Details the following system consumption metrics were added:

  • Total Workflow Executions Last 1 Month
  • Total Workflow Executions Last 3 Months
  • Total Workflow Executions Last 6 Months
  • Total Workflow Executions Last 12 Months

SolarWinds Integration Improvement​

SolarWinds integration checks when was the last time events were pulled. If the module goes down and then back up again, it will be able to retrieve all events that occurred during the downtime.

There is a limit of 24 hours as to how far back you pull an event. If the module goes down for longer than 24 hours, then you can only pull events from the last 24 hours.

Showing Time Zone When Creating a Schedule​

Time zone is displayed when creating a new schedule for both the run time and the validity. See the User Guide, topic Repository > Policy Actions > Schedules to learn how to change your current time zone.

The same Time Zone field also appears in the Schedules table in both the Running Pattern and the Next Run columns.

Source Module Displayed in the Audit Trail​

When you forward events using the Event Gateway, you can now see the Source Module (Event Gateway) displayed in the Audit Trail.

Twilio Integration Improvement​

We have implemented an option to use the Twilio integration without deleting the messages from Twilio after processing them. It is not set by default.

Contact your Resolve representative if you want this option set.

New Activity Import Button in the Activity Designer​

An Activity import button was added in the left menu of the Activity Designer. It allows you to import one or more activities in .ayh or .zip files. Similarly, the Import tab on the Activity Designer welcome screen also adds the ability to import multiple activities at once.

New User Role​

The Analytics user role was added to provide access to the Analytics dashboard while having limited access to other features. For details, refer to the User Guide, section Insight > Analytics > Granting Access to the Analytics Dashboard.

Attachment for Send Email​

The Send Email activity was updated with the Attachments functionality. You can add multiple attachments to an email using the variable returned from the Load Remote File activity.

For details, refer to the User Guide.

PATCH Method Support for HTTP Request​

The HTTP Request activity adds support for the PATCH HTTP method.

ServiceNow Integration Module Improvements​

The following new features are now supported:

  • Option to configure the ServiceNow Integration Module with OAuth 2.0 authentication.
    For details, refer to the User Guide, section Configuration > Modules > Integration Modules.
  • Option to specify a proxy.

OAuth for Email - Gmail Integration Module​

The option to configure the Email - Gmail integration module with OAuth 2.0 authentication was added.

OAuth requires a Google Workspace account. Please continue using basic authentication with personal Google accounts.

For details, refer to the User Guide, section Configuration > Modules > Integration Modules.

Azure AD Users Synchronization Activity Breaking Change​

You need to update the permissions settings of your Azure app to continue using the Azure AD Users Synchronization activity.

Take these steps to update your Azure application:

  1. In Azure, go to the application that you use with Actions Express SaaS.

  2. Under API Permissions, ensure that you add the following new permissions while keeping the existing permissions:

    API/Permissions NameType
    Group.Read.AllApplication
    Organization.Read.AllApplication
    User.Export.AllApplication
    User.Read.AllApplication

Jira Module API Change​

Following Jira's deprecating the Get all projects API, we updated the Jira integration module to use the new Get projects paginated API. This API is used by the module to fetch the list of available Jira projects for you to set up in the module's settings.

New Activities Added​

The following activities were added:

  • Files and Folders > Files > Load Remote File
  • Files and Folders > Files > Download Email Attachment

For details, refer to the User Guide, section List of Activities > Files and Folders > Files.

Resolved Issues​

The following is a non-comprehensive list of bugs that were fixed in this release.

Internal IDSummary
EX-2294ServiceNow tickets not being updated when special characters are used in Comments or Short Description coming from SetMemory Activity - &, >, <, ' , "
EX-2103SMTPSendEmailActivity image not received in email when using HTML image tags
EX-1961Email field not supporting capital letters in the email
EX-1619Failing to delete workflows connected to SelfService Form even after form is deleted
EX-1584SelfService Portal issue with loading the values of the drop-down fields if the form is opened using the folders and not the menu on the left side
EX-1227Error occurring when <> characters are used inside a variable or as a value in an activity
EX-2814SendEmail activity: sending email to the wrong person if they have almost the same email address
EX-2979Send Email Activity: Scandinavian letters not updated in mail body
EX-3063Import of workflow fails from a Mac running the latest Chrome - "Handling Modules and Sites has failed"
EX-2676Self Service Designer: Error "Variable ... is being used by multiple controls"
EX-2533IBM Netcool: "Column 'StateChange' does not belong to table resultSet"

Known Issues​

The following is a non-comprehensive list of known and notable issues with this release.

Internal IDSummary
EX-2865New fields in Jira do not arrive in the incoming event until restarting the Jira module process
EX-2808Self Service Portal isn't running workflows with '-' at the beginning of a variable in an activity
EX-3350Time Frames, apart from Always, are not applied correctly due to time zone miscalculation
EX-3368Change folder in Save As of the Workflow templates isn't working